T12: Introduction to Socio-Technical HCI Theory and Action

Monday, 26 July 2021, 08:00 – 12:00 EDT (Eastern Daylight Time - Washington DC)
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Torkil Clemmensen (short bio)

Department of IT Management, Copenhagen Business School, Denmark



After the tutorial, the participants should be able to:

  • Explain and reflect on ideas of socio-technical HCI and organizational usability and UX
  • Understand how to use a theorizing platform to create value for employees, customers, citizens
  • Link together findings from empirical work analysis and interaction design to design for UX at work and employee well-being


Content and benefits:

This tutorial provides the participant with a platform for theorizing about socio-technical HCI . The platform is used to present design cases that illustrates design of socio-technical relations, provides specific advice for researchers, consultants, and policy makers, and reflects on open issues. The main benefits of the platform include that it meets the requirement of taking both the social and the technical into account, while focusing strongly on the relations between the social and the technical. The tutorial teach how to use such a multi-sided platform for theorizing about socio-technical HCI and work design in the digital age.


Target Audience:

HCI researchers, UX Consultants, and Policy makers with an interest in socio-technical approaches to HCI

  • HCI researchers can use the socio-technical platform as a way to accumulate knowledge across design case studies.
  • Research inclined UX Consultants who need socio-technical HCI design can quickly adapt the platform to action designs for improving UX at work in local organizational settings.
  • Policy makers can use the platform to enable dialogues about and set policies for procurement of digital solutions in organizational and government settings.

Bio Sketch of Presenter:

Torkil Clemmensen is a professor at the Department of Digitalization, Copenhagen Business School, Denmark. His research interest is in psychology as a science of design. His research focus on cultural- psychological perspectives on usability, user experience, and digitalization of work. He contributes to Human-Computer Interaction, Design, and Information Systems.
IFIP TC 13.6 Human Work Interaction Design